Welcome to your HighRoller review where we will look at the HighRoller ratings to see whether this online casino is safe, reliable and capable of giving you some great payouts.
HighRoller is a little different from other casino brands as it aims to provide you with a narrative to work through in order to make some big winnings.
By making your way through the districts of Metrocity you can win rewards, coins and a host of other goodies. And whether you are playing slots games or live roulette, it’s an eye-catching new venture by the parent company, Gaming Innovation Group.
So read the rest of our HighRoller review to find out more about this exciting new brand.
1. Casino-Bonus
The HighRoller welcome bonus: Withdrawn but try the Betway bonus instead
Sadly HighRoller have withdrawn their welcome bonus offer for new customers. But we’d advise that you check out Betway’s great welcome bonus deal that has a track record of helping gamers enjoy some decent profits on their casino gaming.
This promotion gives you a bonus of anything up to £250 on your first casino games, and it’s relatively simple to activate too. You don’t need any kind of promo code to get this offer, and you will just need to be a new customer who makes a minimum deposit of £20. After you do this, you can look forward to a 100% deposit match bonus that’s capped at £250.
It’s important to remember the wagering conditions however. These demand that you rollover your bonus and deposit 50 times before you can withdraw your winnings, and you get just seven days to do this. But on the whole it’s a great offer from one of the UK’s favourite casino gaming sites. Terms and conditions apply, 18+.
2. Casino-Environment
The HighRoller rating for website design and performance
This HighRoller review found that this instantly looks like one of the most attractive casino gaming websites around.
With its bright and colourful cartoon aesthetic tempting us to jump into the Metrocity world, it’s certainly different to many of the more faceless online gambling brands – especially when you consider that you can create your own customised animated avatar.
However, the HighRoller rating suffers a little due to the fact that it’s not immediately obvious where some of the most important features of the website are.
If you’re looking for anything from customer support to the latest promotional information, you have to go back and forth through plenty of screens to find what you want.
Design
So perhaps more of a classic design would have helped the HighRoller ratings for website performance, but on the whole, it’s nice to find a gaming brand who are willing to do something a little different.
Whilst the layout of the website could be worked on, once you’ve actually managed to find what you’re looking for, it seems as though everything from the gaming options to the account facilities work pretty well.
Performance
It’s easy to check your progress through the Metrocity map to see what stage you’re at, and making payments and picking up your winnings all can be done fairly easily.
The overall tone of the language used at the website is fun and friendly, and it’s good to see a casino brand who aren’t afraid to push the boundaries of what we can expect from a gaming site.
However, the lack of simple things like navigation bars make it hard for newcomers to find simple things like payment details and a list of the games on offer, and so the HighRoller rating will suffer accordingly.
3. Games Offer
Fair selection of classic casino games
Although the HighRoller website may function a little differently from what we’re used to, the brand have teamed up with many of the world’s top casino game developers to provide a degree of familiarity.
So you can expect to play games from esteemed software developers like MicroGaming, Yggdrasil, NetEnt, NYX, ELK, SG/WMS, BetSoft, IGT, Play N Go, QuickSpin and Red Tiger.
In terms of the gaming options, there’s something for all tastes. You’ve got a good selection of top slots games like Immortal Romance, Bonanza, Sticky Bandits, Twin Spin and Danger High Voltage.
And whilst there was a disconcerting lack of progressive jackpot slots, and Millionaire Maker slots games, there are literally dozens of other slots titles like Sevens High, 100,000 Pyramid and Jewel Box to keep gamers amused.
HighRoller give us a limited selection of table games to enjoy. From blackjack variants like Blackjack European, Blackjack Multihand and Blackjack Classic, to roulette alternatives like Roulette Advanced, and two kinds of European Roulette, there’s a decent range, although a few baccarat options would have improved the HighRoller rating.
However, where the HighRoller ratings improve is in regards to the live casino gaming options. As well as live roulette and blackjack offerings like Immersive Roulette, Blackjack Platinum VIP and Speed Roulette, there’s also live poker games like Three Card Poker and Casino Hold’em. And don’t forget to try out DreamCatcher for a fun TV-themed live gaming alternative.
So although the HighRoller review might suffer as a result of lack of progressive slots and baccarat options, there’s a decent enough selection of games here.
4. Devices & Apps
No app but mobile-friendly
Loading up the HighRoller website on a number of different devices shouldn’t be a problem as the brand state that you can play their casino games on Macs, PCs, tablets and smartphones.
And this HighRoller review found that the website certainly functioned well and looked good on the smaller screen of a smartphone, and so the HighRoller ratings for mobile functionality will get an acceptable score.
The brand won’t make customers have to download any annoying software in order to access the games, and it’s just a matter of signing up to the website and clicking on the game of your choice.
But what might let the HighRoller ratings down a little is the fact that the brand have provided no dedicated casino gaming app for smartphones or tablets.
Whilst we understand that this brand is fairly new, it would have been good to give mobile gamers a dedicated app to improve the gaming experience whilst out and about.
However, the mobile version of the website appears to work fine on iOS and Android devices, and so we can’t criticise HighRoller too much for this oversight.
The overall design of the website appears to have been made with smaller devices in mind. Whilst other casino sites like Betway and Grand Ivy feature dark colours that can sometimes be hard to read on a smaller screen, the HighRoller website revels in bright colours and large text that makes it very simple to read.
So although the lack of app is a black mark against the HighRoller brand, it seems as though their basic website is good enough for computers, tablets and smartphones.
5. Customer Service
Standard customer support facilities
Customer support is a huge consideration when figuring out the answers to questions like is HighRoller safe, and thankfully the brand have given users a few dependable ways to get in touch.
Perhaps the best option is to use the 24/7 live chat facility that covers topics like deposits and withdrawals, technical support, account and bonus, and responsible gambling.
But if your query falls outside of those topics, then HighRoller also have a dedicated email support address that should be able to answer more complicated questions.
Some HighRoller reviews have criticised the brand for not having a dedicated customer support telephone hotline, and it would have been good to have the option to be able to speak to another person for some queries.
However, it’s worth mentioning that the HighRoller website does have an extremely detailed FAQ section. This covers a range of topics from account, deposits, withdrawals, bonuses, security and responsible gambling, and it’s well worth a look so that you get to know the brand’s service a little better.
Although there is no evidence of a VIP service that can lend a hand to loyal customers, the whole premise of the website is to reward customers who manage to reach further stages of the Metrocity domain.
This is a very novel concept in the casino gaming realm, and it shows that HighRoller are thinking a little harder about making the gaming experience more interesting.
So whether you are picking up free coins or are triggering stings for some freebies, it’s good to find that HighRoller are willing to reward gamers who stick around for a little while.
6. Deposit & Payout
Is HighRoller safe for handling your money?
Although many HighRoller reviews will focus on the fun aesthetic of the brand’s website, it’s also important to investigate the payment methods for making deposits and receiving withdrawals.
HighRoller only allow customers to make payments with Visa or MasterCard. This limited selection of debit and credit card facilities is one of the smallest payment selections that we’ve seen in comparison to other casino websites.
However, before we criticise HighRoller for not including PayPal, Skrill, Neteller or even Paysafecard facilities, it’s worth remembering that many brands don’t allow these payment methods to be used for welcome bonuses.
And Visa and MasterCard are still the most reliable ways to make a payment online, and so we shouldn’t judge HighRoller too harshly for this limited selection.
By using Visa and MasterCard to make your deposit, you will instantly have the money in your HighRoller account.
Although HighRoller state that some transaction fees may apply to deposits, you will always get a warning in the Top Up pop-up before this happens.
HighRoller will only allow you to make a withdrawal back to the payment method used for your first deposit, and this too, enjoys an instant transaction time.
As all customers’ deposits are kept in a separate account from the company’s funds, then you can be reassured that your money is safe with HighRoller.
And finally, it’s worth mentioning that you can use EUR, NOK, SEK, CAD and GBP currencies to make your deposits at the HighRoller website.
So whilst HighRoller offer us a very limited selection of payment methods, it’s good to find that they keep it to the most reputable payment brands.
| Payment Method | Name | Deposit | Pay-Out | Waiting Time |
|---|---|---|---|---|
 | Credit Card | Dependent On Circumstances | Dependent On Circumstances | Instant |
7. Security & Licensing
Full licensing and regulation
Is HighRoller safe is perhaps the most important question that any potential customer should ask. After all, you will be giving an online casino site your money and you will want to know that they are regulated by an official legislative institution.
Thankfully all HighRoller reviews point out that this brand is licensed by industry watchdogs like the UK Gambling Commission and the Malta Gaming Authority to ensure that HighRoller play by the strict guidelines.
HighRoller are also governed by the Independent Betting Adjudication Service which aims to resolve disputes between gambling brands and customers.
In addition to this, HighRoller have also teamed up with Gamblers Anonymous and BeGambleAware to ensure that all casino gaming is kept responsible. This can also be seen in the way that HighRoller allow an easy way for customers to set betting limits for themselves.
We should also mention that HighRoller also include a handy section on game fairness on their website. This shows how all of their games are tested by independent testing houses to confirm that random number generators produce truly unpredictable results to avoid any bias.
As well as this, the brand have also given us a very helpful table that outlines the Return to Player values for each game so that you know the average percentage return for your bets.
And with a thorough verification procedure to ensure that only those of legal age can open an account, it seems that HighRoller is a safe option for your casino gaming.
8. Limits & Payout
Fair payout limits at HighRoller
Whether you’re playing roulette or progressive slots, you will want to know exactly how much you could potentially win at the HighRoller site.
The brand’s terms and conditions tell us that HighRoller will only allow withdrawals of a maximum of €50,000 in any 24 hour period, unless you have made a prior agreement with the firm.
It’s worth mentioning that HighRoller will also carry out additional verification procedures for any payout that exceeds €2,000.
If HighRoller were to include any progressive jackpot games at their website, then the brand have stated that they have the right to validate any winnings that are larger than €200,000 before allowing a payout from your account. This validation procedure should take less than 30 days.
Although this validation process might be frustrating, it’s clear that HighRoller are doing all that they can to ensure a safe and secure gaming experience for all.
Whilst there is no mention of the minimum and maximum bets for each game, it’s expected that HighRoller reserve the right to change these amounts as and when they see fit.
So although HighRoller’s betting limits aren’t the highest that we’ve seen, it does show that the brand have given us plenty of ways to make a pretty decent sum.
9. VIP-Program
What rewards can you find in Metrocity
Some casino gaming brands offer a traditional VIP loyalty programme that rewards you with points, cash prizes and even holidays in the sun.
However, it looks like HighRoller’s online casino site is a little different. This is because the whole premise of the website is to advance your way through the fictional metropolis of Metrocity.
This interesting concept encourages gamers to move through the Metrocity districts, and trigger stings and take coins that can be exchanged for spins and freebie deals.
Once you have advanced far enough through Metrocity, you can then level up to brand new districts where you will get extra spins on slots games and the promise of real money prizes.
As well as this, HighRoller promise loyal customers that there will be regular promotions and collectibles that encourage them to continue their journey through the casino gaming districts of Metrocity.
It’s easy to be cynical about such an original casino gaming concept, but when you see the list of winners on the leaderboard, it’s clear that HighRoller are doing something right.
And the Metrocity concept has certainly helped the brand stand out from the more faceless online casinos out there.
So that whether you are tripping over pigeons, newspapers or candy in Metrocity, or are just picking up extra coins and triggering extra slots spins, it’s clear that a brief stay at the HighRoller website is sure to be memorable.
10. Additional Offers
What else can you find at HighRoller?
Many online casino sites offer customers some great extras that range from sports betting to scratchcards and even bingo games.
And whilst HighRoller customers get to enjoy wandering around Metrocity whilst playing a good selection of slots games, there’s relatively little here for those seeking something a little extra.
Instead, HighRoller keep their gaming attractions to the bare minimum of slots, roulette, blackjack and just a few poker variants to liven things up.
This is a little disappointing when you consider that the games section of the website advertises options like bingo, scratchcards and even keno. But by clicking on these icons, you are given no extra games.
So whilst you can enjoy being dealt cards by a male or female dealer in live blackjack, or even take on real-life competitors in a tough game of three card poker, it seems that there are few other options for casino gamers who fancy something a little different.
But as HighRoller have clearly put in a lot of effort into making a very original website, perhaps it isn’t surprising that they have yet to find the time to give us any more games like bingo, scratchcards or keno.
Our Summary
Final thoughts on HighRoller
HighRoller have given us a truly memorable website that certainly adds a lot of fun to the casino gaming realm.
By working your way through the districts of Metrocity, players can earn plenty of decent bonuses in the form of coins and extra spins.
In addition to this, the brand have given us a simple welcome bonus that should encourage many players to take their first steps in Metrocity.
However, the website can be more than a little confusing for newcomers. Not only is it hard to find the selection of games, but even simple tasks like topping up your balance and contacting customer service aren’t exactly foolproof.
There’s also a fairly limited selection of payment methods and the payout limits are also somewhat restrictive.
But on the whole, it’s an interesting and original concept from a dynamic and new casino gaming brand.